Updated October 17, 2026
Support & Contact
Help with shows, purchases and privacy requests.
Contact the developer
Contact game support · hollandomauricio@gmail.com
For a game issue, include your device, game version, what happened and the room code if the room is still active. Screenshots help, but remove personal information first. Never share passwords, session tokens, bot tokens or client secrets.
A purchase is missing
- On the website, connect the same Discord wallet used at checkout, or open the Activity in Discord with the account that purchased the pack.
- Open your coin balance, then select Restore purchases / refresh.
- If access is still missing, contact the developer with the coin pack size and approximate purchase time. Do not post a receipt containing personal details publicly.
Billing and refunds
For website payments, missing coins or refund requests, contact Ruckado support above with your receipt reference, pack size and purchase time. Never send card numbers or passwords. Website receipts identify Ruckado; payments use Stripe Checkout and may use Link. For Discord purchases, visit Discord billing support and review Discord’s Refund Policy. Follow the original storefront’s process if it handled your payment. For game-access issues or disputes not handled by the payment platform, contact the developer above.
Privacy requests
Use the developer contact above to request access, correction or deletion of game data. Specify Ruckado and identify the relevant account or room. We may need to verify account ownership. Room deletion does not delete purchase records held by payment providers.